Refund and Returns Policy

    At Smart Market Sierra Leone, customer satisfaction is important to us. We are committed to providing quality products and a fair return process.

    1. Eligibility for Returns

    Customers may request a return within 7 days of delivery under the following conditions:

    • The item is defective, damaged, or not as described
    • The issue is reported within 48 hours of receiving the product

    Requests made after the 7-day period may not be accepted.

    2. Conditions for Returns

    To qualify for a return:

    • The item must be unused, unworn, and in its original packaging
    • Proof of purchase (receipt or order confirmation) is required
    • The product may be subject to physical inspection before approval

    3. Non-Returnable Items

    The following items are not eligible for return:

    • Items damaged due to misuse, negligence, or improper handling
    • Clearance or promotional items (unless defective)

    4. Return & Refund Process

    Once a return request is approved and the item is inspected:

    • Refunds will be processed via the original payment method, or
    • Store credit may be issued where applicable

    Refund processing time may vary depending on the payment method used.

    5. How to Request a Return

    To initiate a return, please contact our support team via:

    Our team will guide you through the next steps.